Scott Belsky’s article caught my attention not only as a business leader, but also as an historian and cultural student. Business narcissism is the trap that causes leaders to think that what they are facing is somehow so unique that nobody has experienced it before. Belsky writes, “It is the leader’s default thinking that they are the exception to the rule. “Business Narcissism” is the tendency of all leaders and teams, across industries, to think that they are always encountering a special case.”
The wrapping of experience may change, but the package is nothing new. As the writer of Ecclesiastes records, “There is nothing new under the sun.” This is why leaders that champion a “back to the basics” approach usually find success. As a hotelier, the basics of my business are to provide clean and well maintained facilities with great guest service. It matters not whether the hotel is small and basic or whether it is large and state of the art.
Granted, differences exist in the hotel business this year as compared to last year. However the different seasons have existed before. Whether the economy is strong or weak, my focus on the basics cannot waver.