The Grandkids – Heath, Caleb & Emma
As 2010 prepares to be rolled into the archives of history, I thought I would share with my readers a list of some key events in the life of Frank and Suzie. It has been an interesting year to say the least. We have been
rather nomadic and less certain of what the next day was to bring. In the midst of all of this, we learned afresh the importance of trusting in the Lord. Since we have been married, we have not faced as much uncertainty in a year. Yet, we have learned more of God and more from God. He has demonstrated his goodness to us.
Here are our top ten events in this year.
1. The move from Louisville, KY to Chattanooga, TN.
The company I was working for at the time promoted and transferred me to Chattanooga from Louisville. We left behind the kids and grandkids. Chattanooga was a beautiful city, but we didn’t have any real connections there.
2. The launching of Fruzie’s Collectibles.
In April we launched Fruzie’s (Frank + Suzie). We find and sell collectibles, antiques, books and just about anything. We love combining a hobby with making some money. You can check out our eBay store here or our website here.
This article is the second in a series of articles in which we attempt to learn some spiritual and life lessons from my experiences in managing hotels. Not to toot my own horn, but the guest service scores have always been high in the hotels which I have worked. I learned from two of the best hotel men in the business. These articles glean from what I have been taught and practiced. I am confident that some of these lessons translate into great spiritual lessons. The first article was about Calling People By Name. This second article is about providing a clean hotel for the guests.
Nothing is more revolting to a hotel guest than walking into a dirty hotel room. Likewise, our lives should be clean. The God who comes to us and dwells inside of us is a holy God. He desires that we be holy, too.
A clean hotel does not happen by accident. It requires committed people with a deliberate schedule. Here is a rough sketch of that schedule (I can’t give away all of the secrets).
1. Immediate Cleaning
Let’s say that a man is walking through the hotel lobby with a soft drink in his hand. He loses the grip on his drink and it falls to the ground spilling onto the lobby floor. When should somebody clean up this mess? Should we wait until the lobby attendant arrives on their normal schedule of cleaning the lobby floor? Obviously not. For the sake of safety and cleanliness, somebody has to clean it up immediately.
As users of Facebook are aware, newly designed profile pages have been rolling out on the popular social site. Whenever a new version is released, one can count on seeing status updates bemoaning the changes. I certainly understand getting comfortable with a version only to find yourself learning something new. However, I have found a way to take advantage of this new format.
For some time Facebook has kept me informed about urgent prayer requests for people with whom I am connected. This morning I am praying for a former co-worker’s father-in-law after an automobile accident placed him in serious condition in the hospital.
I am also connected with people on the mission field and with missions organizations. Their updates allow me to intercede for what God is doing around the world. This morning I am praying for a cousin and her co-laborers who are building a crisis pregnancy center in Mexico.
I have spent most of my post-pastoral career in the hospitality industry as a manager in hotels. This can be a challenging yet rewarding career. Each day seems to bring interesting encounters with guests from around the world. Some of these encounters involve sharing in the joys of guests on a traveling adventure. Other encounters are gut-wrenching when guests are going through difficult times.
I plan to write a series of posts that examine some of the lessons I have learned in the hotel biz. The first lesson involves the usage of a guest’s name. When a guest walks through the front door of a hotel to check in, we want them to be greeted and welcomed warmly. We train the people at the front desk to use the name of the guest at least three times during the check in process.
Like most things, this can slip into a wooden formality. When that happens, it really is a waste of time. When done well, it adds a nice touch. Here are some sample scripts that use the name of the guest (Mr. Jones).
Yesterday I posted an article about the debate over saying either “Happy Holidays” or “Merry Christmas.” Today Robert Jeffress appeared on CNN to discuss his new website grinchalert.com. Jeffress is the pastor of First Baptist Church in Dallas, Texas, one of the largest and most influential Baptist churches in the country. This website is a forum for people to put businesses on either a naughty or a nice list based on whether they say “Happy Holidays” (naughty) or “Merry Christmas” (nice). The actual words on the website are to identify the naughty are,
When companies use misplaced political correctness to halt the celebration of Christmas, they belong on the “Naughty List.”
Nowhere on the website does it specifically identify the use of a greeting, but the contents of the lists and Jeffress’ comments on CNN clearly indicate that this is the major test.